FAQs

Welcome to OurLocalMart – Your Trusted Halal Grocer! At OurLocalMart, we’re all about making your grocery shopping easier, fresher, and more convenient. We started with a simple mission: to bring high-quality, halal-certified frozen food and daily essentials straight to your doorstep. Although we are relatively new in the halal minimart industry, we know what it takes to source the best products at great prices – and now, we’re bringing that experience online!


Why Choose Us?

Freshness You Can Trust – We carefully source and store our frozen goods to maintain top quality.
Wide Variety of Halal Products – From frozen meats and seafood to pantry staples, we’ve got what you need.
Convenience at Your Fingertips – No more rushing to the store! Just browse, click, and get it delivered to your home.
Rooted in the Community – We’re not just another online store. We understand what local families need, because we are one!

What We Sell:

🥩 Halal Frozen Meats & Seafood
🍗 Ready-to-Cook & Ready-to-Eat Meals
🍚 Essential Groceries & Dry Goods
🛒 Everyday Necessities

  1. Go to www.ourlocalmart.com.sg
  2. Click ‘Sign In’ on the upper right side of the website
  3. Fill in your email address and password then click ‘Sign In’
  4. Select the products that you want and click ‘Add to cart’
  5. After selecting all items, go to the shopping basket icon and click ‘Checkout Now’
  6. Verify your order details and click ‘Checkout’
  7. Select your Delivery Address, Delivery Date & Time, and Mode of Payment
  8. Click ‘Place Order’ to complete your purchase
  9. You will receive an order confirmation via email
  10. Check your Order History to ensure your order has been processed

We accept Credit Cards and PayNow.

You may cancel any online home delivery order at no charge by emailing [email protected], provided that cancellation is made at least 24 hours prior to the scheduled delivery. If cancellation is requested within 24 hours of delivery, a $10.00 cancellation charge will apply.

If your order exceeds the maximum cap quantity on our website, please email us at [email protected] with the products and quantities you would like to order. You can also call 90028295 to speak to our friendly representative.

We deliver island-wide in Singapore, except for Tuas, Benoi, Jurong Island and Sentosa.

Standard delivery fees of $10.00 apply for any location. We offer free delivery for orders above $100.

Currently, we do not offer a tracking feature.

Yes, self-collection is available at our store.

We do not have a return or refund policy. However, requests will be entertained on a case-by-case basis. Please email or contact us for further assistance.

Exchanges will be entertained on a case-by-case basis. Please email or contact us via the phone number provided.

Please email or contact us via the phone number provided for assistance.

We are a Muslim-owned business and ensure that all our products are halal.

We ensure that the products we deliver have a reasonable expiry date.

You can reach us via:

Our customer service is available from 8:00 AM to 9:00 PM.